Business Customers

AOV calculator

Total revenue
Number of orders
Unique customers
Optional — gives revenue per customer
Average order value 60
48000 ÷ 800 orders
Revenue per customer 80
Orders per customer 1.33
Orders 800
Revenue 48,000
Watch the median alongside the mean
Advertisement
320 × 100

Average order value is revenue divided by order count. Forty-eight thousand across 800 orders is an AOV of 60. If those orders came from 600 customers, revenue per customer is 80 at 1.33 orders each.

How to calculate AOV

1 Enter revenue and order count for the same period.
2 Add unique customers to see revenue per customer as well.
3 Use ex-tax revenue so the figure is comparable over time.
4 Watch the trend rather than the level.

AOV is the cheapest lever in e-commerce because it costs nothing to acquire the extra revenue. Raising it by ten per cent through bundling, a free-shipping threshold or a well-placed upsell drops straight to contribution, whereas winning ten per cent more customers costs ten per cent more acquisition spend. The caveat is that averages hide distributions: a handful of very large orders can lift AOV while the typical basket falls, so the median order value is worth watching alongside it.

Questions

Average order value — total revenue divided by the number of orders in the same period.

Advertisement
300 × 250
Was this tool any good?
INTERNAL SIGNAL ONLY · WE USE IT TO FIND TOOLS WORTH REBUILDING